Portions of MercyOne’s computer system are currently offline. On Monday, MercyOne sent a statement to KCCI regarding an “IT security incident”, which has caused them to take some of their systems offline. MercyOne Central Iowa continues to use CommonSpirit Health technology as we prepare you for integration into Trinity Health. CommonSpirit is managing an IT security incident affecting some of our facilities. As a precautionary measure, we have taken certain IT systems offline, which may include electronic patient records (EHR) and other systems. Our facilities follow existing system outage protocols and take steps to minimize disruption.” On Wednesday, patients and their families at MercyOne Medical Center in West Des Moines said they are watching their caregivers maintain paper records. On Wednesday, MercyOne told KCCI that they classify the incident as an “IT outage.” MercyOne shared the following statement: “MercyOne Central Iowa continues to use its established downtime procedure res as a result of the IT outage. Healthcare teams are in constant contact with each other.” and document care through paper records. Our team is committed to ensuring safe, quality care for all patients. We continue to work around the clock with CommonSpirit to resolve the IT system downtime that MercyOne Central Iowa is experiencing, together with other CommonSpirit locations. We will continue to share updates as we get more information from CommonSpirit. “KCCI spoke to patients and their families who shared their concerns about the current procedures MercyOne is following. They said the computers are not working. And I thought, ‘well, computers are shutting down.’ But then they said they were sitting on the couch for 98 hours, and I thought, ‘Well, that’s quite a bit,’ said Mollie Topf. r is in hospital for treatment for her Parkinson’s disease. a history of health problems, and so it is very important for a health care professional to look at the history of health problems and know what drug she is responding to, what drugs are good for her, so when they can’t view that history in a computer that worries me,” Topf said. Tierra Mayberry is also concerned. Her sister is being treated for pneumonia at MercyOne West. Mayberry says she knows doctors and nurses are doing everything they can, but she’s worried computer problems will prevent her from getting the see her sister’s medical history. “If they can’t get to her charts, how would they know what medications, if there has been a change in medication, or even get tests to see what was really wrong with her Mayberry said “Where was the emergency plan when they decided to? going digital?”
DES MOINES, Iowa —
Portions of MercyOne’s computer system are currently offline.
On Monday, MercyOne sent a statement to KCCI regarding an “IT security incident”, which has caused them to take some of their systems offline.
“MercyOne Central Iowa continues to use CommonSpirit Health technology as we prepare for integration into Trinity Health. CommonSpirit is managing an IT security incident affecting some of our facilities. As a precautionary measure, we have taken certain IT systems offline, which may include electronic health records (EPD) and other systems. Our facilities follow existing system failure protocols and take steps to minimize disruption.”
On Wednesday, patients and their families at MercyOne Medical Center in West Des Moines say they watch their health care providers keep paper records.
On Wednesday, MercyOne told KCCI they classify the incident as an “IT failure”
MercyOne shared the following statement:
“MercyOne Central Iowa continues to have established downtime practices due to the IT outage. Care teams are constantly communicating with each other and documenting care through paper records. Our team is committed to ensuring safe, quality care for all patients. We will continue to work with CommonSpirit de around the clock to resolve the IT system downtime that MercyOne Central Iowa is experiencing along with other CommonSpirit locations. We will continue to share updates as we learn more from CommonSpirit.”
KCCI spoke to patients and their families who shared their concerns about the current procedures MercyOne is following.
“They said the computers aren’t working. And I was like, ‘Well, computers are shutting down’. But then they said they’ve been on the road for 98 hours and I was like, ‘Well, that’s quite a bit,’ said Mollie Topf.
Topf’s mother is in hospital for treatment for her Parkinson’s disease.
“With my mother, she is elderly, she has a history of health problems, so it is very important for a health care professional to look at the history of health problems and know what medicine she is responding to, what medicines are good for her, so if they can’t view that history on a computer that worries me,” Topf said.
Tierra Mayberry is also concerned. Her sister is being treated for pneumonia at MercyOne West. Mayberry says she knows doctors and nurses are doing all they can, but she’s worried computer problems are keeping them from seeing her sister’s medical history.
“If they can’t get to her cards, how would they know what drugs, if there was a drug change, or even get tests to see what was actually wrong with her?” said Mayberry. “Where was the contingency plan when they decided to go digital?”