Newegg customer buys Gigabyte GeForce RTX 4090, gets weights instead

A customer on Newegg recently bought a Gigabyte GeForce RTX 4090 through the store, but instead of getting a graphics card, he was given weights.

Newegg customer discovers his Gigabyte GeForce RTX 4090 box is filled with weights and no graphics card

The Redditor using the username, u/NuclearInnardsBeep, recently purchased a Gigabyte GeForce RTX 4090 graphics card from Newegg. When he had the package shipped to him, the user discovered that instead of a graphics card, the box had two sets of weights to trick the customers into thinking that there was a real product inside. What makes this worse is that instead of responding back to their client, the user account appears to be locked.

This is not the first time we hear of such a scam. We’ve seen some customers buy new graphics cards and end up with other graphics cards or even products and items that don’t even represent a real graphics card, like Sand.

Customer service update

— Newegg (@Newegg) February 14, 2022

We are in touch with @Newegg regarding the latest controversy and are now investigating. Will probably be updated in the next HW news when we have one. We hope the user sees that we want to buy the weights from them for the video. context:

— GamersNexus (@GamersNexus) October 20, 2022

The fact that this happened several months after Newegg apologized to its customers for such issues and pledged to “Provide the best customer experience” shows that there is still a lot of work to be done at Newegg to research the products and ensure that customers receive the product in get pristine condition.

The after-sales services should also improve if it is true that the customer had blocked his account when he asked for help. The other side of the story is that the user didn’t provide any details and it would have been quite easy to detect the weights unless the package was sent to his door, meaning the only point he could know if his product real or not to bring it into his house and open it. Let’s see if Newegg can comment on this and if the user has more information to share, such as the receipt or the chat (if any) before their account was blocked.

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